This Policy sets out the terms governing cancellations, rescheduling, and refunds in respect of TeamHQ events and services, including public workshops (such as EnrolHQ User Groups) and training conducted at a client's premises. By registering for a TeamHQ event or engaging TeamHQ to deliver training, the client agrees to be bound by the terms set out below.

This section applies to multi-attendee, ticketed events conducted at a venue and open for registration, including EnrolHQ User Groups (EHUGs).

• Where notice of cancellation is provided no fewer than fourteen (14) days prior to the event date, a full refund of the registration fee will be issued.
• Where notice of cancellation is provided fewer than fourteen (14) days prior to the event date, no refund will be issued.
• Substitution of the registered attendee is permitted at no charge and without limitation. A client may nominate an alternate staff member to attend in place of the originally registered attendee at any time, including on the day of the event.
• All requests for cancellation must be submitted in writing to TeamHQ (see contact details below).
• Where TeamHQ cancels or postpones an event, a full refund will be issued to all registered attendees.

This section applies to training delivered by a TeamHQ representative at a client's school or other off-site location, where a specific date and trainer have been reserved exclusively for that client.

• Where notice of cancellation or rescheduling is provided no fewer than fourteen (14) business days prior to the scheduled session, no charge will apply.
• Where notice of cancellation or rescheduling is provided fewer than fourteen (14) business days prior to the scheduled session, the client shall be liable to reimburse TeamHQ for any non-refundable travel or accommodation costs already incurred on the client's behalf.
• All requests for cancellation or rescheduling must be submitted in writing to TeamHQ (see contact details below).
• Where TeamHQ is required to cancel or reschedule a confirmed session, no charge will apply to the client, and the client shall be entitled to rebook the session or receive a full refund of any fees paid.

• All notices required under this Policy, including cancellation, rescheduling, and substitution, must be submitted in writing.
• All fees quoted are exclusive of GST unless otherwise stated.
• TeamHQ shall not be liable for any indirect costs incurred by a client or attendee, including but not limited to travel, accommodation, or time, other than as expressly provided for in this Policy.
• Where an event or session is affected by circumstances beyond TeamHQ's reasonable control, including natural disaster, government-imposed restrictions, or venue closure, TeamHQ will act in good faith to arrange a suitable rescheduling or refund, in accordance with the Australian Consumer Law.
• TeamHQ reserves the right to amend this Policy from time to time. The version of this Policy in effect at the time of booking shall govern that booking.

Last reviewed: 27 July 2026