(a) Setup costs – 100% on commencement (Invoiced at session 0).

(b) Licence Fee – This is an annual hosting fee. You will be invoiced Quarterly from the start of the hosting period.
The first invoice is raised at Go Live or 12 weeks after commencement of the Onboarding (Implementation)

(c) Fees are to be paid Quarterly in advance (unless negotiated otherwise) and 60 days notice is required for to Team HQ to cancel arrangement.
Any discounted price has been applied for minimum 2-year contract, unless otherwise specified in the proposal.

(d) Payment methods offered are direct deposit.

(e) All pricing terms and contents of our proposal are confidential, and you agree not to disclose them to any third party. Any and all fees paid in advance are not refundable if you cease to use the Service.

(f) Any proposal or quotation submitted by Team HQ to the Client is valid for a period of 28 days from its date, provided that Team HQ has not previously withdrawn it.

Team HQ shall use reasonable endeavours to provide the Services, and to deliver the Deliverables to the Client, in accordance in all material respects with the Proposal.

Team HQ shall use reasonable endeavours to meet any performance dates specified in the Proposal, but any such dates shall be estimates only and time shall not be of the essence of the Contract.

Team HQ will keep any Confidential Information supplied secret and confidential. Team HQ will not disclose to any person or make known in any manner any part of the Confidential Information.

Team HQ will keep the Confidential Information in a secure place so as to ensure that unauthorised persons do not have access to the Confidential Information.

The initial setup fees include any reasonable change requests submitted during the onboarding period and up to ten (10) weeks following the go-live sync date.

Any change requests submitted after this period, or work required beyond ten (10) weeks from the go-live sync date, will be treated as out-of-scope and may incur additional fees. Applicable rates are outlined on the Professional Services page .

Team HQ will use good faith to ensure your instance is free of errors. However Team HQ may not be held responsible for any errors that may arise in the course of authoring the EnrolHQ product. Team HQ does not accept any liability for losses or damages arising from errors within any work.

Team HQ cannot accept responsibility for any alterations made by third parties to the client’s website pages and additional charges may be required to fix coding or any changes made by unauthorised third party errors.

The client unconditionally guarantees to Team HQ that any elements of text, graphics, photos, designs, trademarks, or other artwork supplied to Team HQ by the client for inclusion in design or website pages are owned by the client, or that the client has permission from the rightful owner to use each of these elements.

Material supplied to Team HQ by disk or original copy will be returned to client at completion of job or on request at any time.

You agree to indemnify Team HQ from and against any and all third party claims, liabilities, damages, losses or expenses (including reasonable attorney's fees and costs) arising out of your access to and/or use of the EnrolHQ web pages and admin system.

The intent of the indemnity clause is to protect Team HQ from third-party claims arising from a customer’s use of the platform, for example where a customer uploads or distributes content through the system that infringes third-party rights. It is not intended to indemnify Team HQ for its own negligence or wrongdoing, and the clause should be interpreted in line with standard SaaS contract practice.

In no event shall Team HQ be liable for any;

(a) Indirect, special, incidental or consequential damages including, without limitation, loss profits or revenues, loss or damage to data arising out of the use or inability to use this web site or any linked site.

(b) Damages resulting from use of or reliance on the information or materials provided by you and presented on this web site, whether based on warranty, contract, tort or any other legal theory even if Team HQ has been advised of the possibility of such damages.

The liability cap of 12 months’ fees reflects standard practice for hosted software services and ensures proportionality between subscription cost and contractual exposure.

This contractual framework operates alongside Team HQ’s insurance coverage, including:

Together with the platform’s security architecture and disaster recovery processes, this provides a structured and commercially balanced allocation of risk.

Last updated 9 March 2026